AI Call Center
Handle inbound and outbound calls with approved answers, authorized actions, clear escalation, and capacity controls.
Explore AI Call CenterAI customer-service Agents from $500/month
Your customer-service Agent. $500/month.
Handle inbound and outbound conversations 24/7 with AI Agents that understand the customer, use approved company knowledge, take authorized actions, and hand off to people with the right context.
5,000 standard voice credits included. One Agent supports one simultaneous conversation.
AI contact center services
Cover the customer conversations your team owns.
Use CXRove for a focused call-center workflow or connect voice, chat, WhatsApp, and email into a governed contact-center operating model. Each service starts with the customer intent, approved knowledge, authorized action, escalation path, and measurable outcome.
AI Contact Center
Coordinate voice and digital conversations around shared knowledge, customer context, handoffs, and operating policy.
Explore AI Contact CenterAI Phone Answering
Answer routine inbound calls, identify intent, capture structured details, and route exceptions to the right person.
Explore phone answeringOmnichannel support
Bring live chat, WhatsApp, email, and voice workflows under consistent knowledge and escalation rules.
View all servicesProduct foundation
What is CXRove?
CXRove is an AI customer-conversation platform for building, testing, publishing, and operating Agents across customer support, sales, appointments, lead qualification, outbound communication, and after-hours workflows.
Agents
Define the role, approved instructions, knowledge, actions, handoffs, guardrails, tests, and versions.
Conversations
Keep the customer interaction and its context together instead of organizing the product around isolated calls.
Knowledge
Attach governed, reusable sources to the agents that need them without duplicating content per agent.
Actions and handoffs
Move from answering to authorized work, with clear escalation to people when policy or context requires it.
Industry workflows
Apply the platform to the way your customers actually ask for help.
CXRove industry guidance focuses on defensible workflows, not generic claims. Evaluate the knowledge, actions, risk boundaries, handoff owners, and operating measures that matter in your environment.
SaaS and recurring services
Support onboarding, account questions, product guidance, qualification, and escalation without losing customer context.
Explore SaaS workflowsE-commerce and retail
Coordinate order status, returns guidance, product questions, availability, and escalation across high-volume channels.
Explore retail workflowsRegulated and high-trust teams
Design narrower workflows with explicit verification, human oversight, approved statements, and complete escalation.
View all industriesDurable vocabulary
How CXRove works.
Configure an Agent’s role and instructions, attach governed knowledge, allow only approved actions, test realistic conversations, publish a version, and monitor outcomes. CXRove manages provider complexity behind stable customer-facing concepts.
- Agents
- Conversations
- Contacts
- Channels
- Automations
- Knowledge
- Analytics
- Integrations
AI contact center knowledge
Plan the operation, not only the software.
Use the CXRove blog to compare AI call-center models, set measurement baselines, design human handoff, govern outbound work, and evaluate cost without relying on promotional shortcuts.
AI Call Center guide
Understand the operating model, suitable workflows, controls, rollout sequence, and evidence needed before expansion.
Read the guideAI Contact Center guide
See how voice and digital channels can share knowledge, context, authorization, handoff, and measurement.
Read the guideHuman handoff design
Define when an Agent should escalate, what context should travel, and how ownership is acknowledged.
Read the guideWho CXRove is for
Built for teams that own customer outcomes.
Start with a repeatable workflow, clear company knowledge, a bounded next action, and a human owner for exceptions. CXRove gives each team a practical path from conversation to completion.
Customer support leaders
Evaluate consistent answers, authorized resolutions, clear escalation, and honest after-hours expectations.
Explore customer supportSales and operations leaders
Evaluate qualification, appointments, outbound safeguards, follow-up ownership, and accountable handoffs.
Explore sales workflowsDevelopers and technical operators
Review stable API resources, webhook safety, typed integrations, tenant authority, idempotency, and releases.
Explore developer guidanceGoverned operations
Build, test, publish, and improve with control.
Draft and test Agent changes before publication, identify the version in use, review outcomes, and return to a known version when a change does not perform as intended.
- Approved knowledge and actionsAgents use governed sources and perform only explicitly authorized work.
- Human handoffEscalation is a designed outcome, not a hidden failure path.
- Versioned operationTest, version, publish, and rollback are distinct states so customer-facing behavior changes deliberately.
- Provider independenceCustomers work with CXRove concepts while runtime providers remain an implementation concern.
Transparent monthly plans
Start with one Agent. Save as capacity grows.
Plans include pooled credits, one simultaneous conversation per Agent, Agent configuration, knowledge, actions, handoff, testing, versioning, analytics, and integration controls.
Plans for 1–25+ Agents
Choose capacity for your busiest moment.
One Agent supports one simultaneous conversation. Every bundle adds 5,000 included standard voice credits per Agent, pooled across the account.
| Plan | Monthly price | Included credits | Simultaneous conversations | Effective price / Agent | Volume saving |
|---|---|---|---|---|---|
| 1 Agent | $500/month | 5,000 | 1 | $500 | Base rate |
| 5 Agents | $2,400/month | 25,000 | 5 | $480 | 4% |
| 10 Agents | $4,600/month | 50,000 | 10 | $460 | 8% |
| 25 Agents | $10,750/month | 125,000 | 25 | $430 | 14% |
| 25+ Agents | Volume pricing | 5,000 included credits per Agent, pooled | One per Agent | Committed-capacity volume rate | |
For teams that need more than 25 simultaneous conversations, volume pricing scales the same Agent, pooled-credit, governance, and usage model to the committed capacity.
Capacity estimator
How many conversations overlap at your busiest time?
Enter the expected peak. The estimator selects the smallest published bundle that covers it; it sends and stores no data.
What every plan covers
- AI Agent configuration with role, instructions, guardrails, and handoff rules
- Shared, governed knowledge sources across one or more Agents
- Authorized actions for approved customer workflows
- Inbound and outbound voice conversation workflows
- Human handoff with the relevant conversation context
- Testing, versioning, publication, and rollback controls
- Conversation, quality, usage, and cost analytics
- API, webhook, and integration controls
How credits and usage work
- One Agent supports one simultaneous conversation.
- Included credits are pooled across the account.
- Additional usage is billed automatically at the applicable rate shown for the selected route and service before commitment.
- Destination, carrier, model, premium action, tax, and currency can affect variable usage charges.
Evaluation answers
What is CXRove?
CXRove is an AI customer-conversation platform organized around governed agents, shared knowledge, authorized actions, human handoff, and durable customer context.
What does one CXRove Agent do?
One Agent handles one simultaneous conversation using the role, instructions, knowledge, actions, handoff rules, safeguards, tests, and version your team defines.
Are included credits shared?
Yes. Included credits are pooled across the account, so usage can move between Agents as customer demand changes.
Can CXRove transfer a conversation to a person?
Yes. Human handoff is part of the operating model and can include the customer’s intent, relevant approved context, actions already attempted, and the reason for escalation.
Does CXRove support inbound and outbound work?
Yes. Teams can design inbound and outbound voice workflows with the appropriate purpose, consent, identity, suppression, timing, destination, spend, and human-oversight controls.
Next action
Choose the first conversation your team wants to improve.
Map the customer intent, approved knowledge, action, handoff, expected volume, and Agent capacity. Then compare the product, solution, pricing, and developer guidance.