Developer platform
Give every integration a closed, reviewable capability.
The CXRove integration contract turns external actions into named, typed, tenant-authorized capabilities instead of exposing open-ended provider commands to an AI conversation.
Direct answer
How are CXRove integration capabilities defined?
Each integration capability has a stable ID, purpose, typed input and output, tenant and Agent authority, timeout, retry, idempotency, cost, privacy classification, and audit rule. Agent versions allowlist only the capabilities they need, preventing generated content from selecting arbitrary tools or destinations.
Register the exact capability
A capability needs a stable ID, purpose, tenant and agent scope, schemas, classification, timeout, retry, idempotency, cost, audit, and disabled state.
Do not let untrusted text become code
Knowledge, customer text, model output, and provider responses must not choose arbitrary URLs, commands, queries, capabilities, or credentials.
Make external uncertainty explicit
Durable state distinguishes requested, accepted, dispatched, completed, failed, uncertain, reconciled, and compensated outcomes so a timeout never becomes an assumed success.
Keep provider adapters behind the capability
Communications, AI, payment, storage, email, and customer-system adapters implement the same CXRove capability boundary. Environment credentials and provider configuration stay private while customer-facing resources, permissions, state, and audit evidence remain consistent.
Common questions
Answers for a practical evaluation.
Can an AI agent call any URL or tool?
No. Only registered, typed capabilities explicitly allowed for the tenant, agent, and context may be invoked.
How are integration costs controlled?
Normalize costs, reserve budget before dispatch, record server-owned usage, and stop when rates or quota are stale.
How are provider adapters selected?
CXRove selects an approved adapter behind the typed capability and records the relevant outcome, cost, and reconciliation state without exposing provider credentials or unrestricted payloads.
Continue exploring
Related CXRove guidance.
Next action
Turn a customer conversation into a completed next step.
Choose an Agent capacity, define the first workflow, and decide what the Agent may know, do, and hand to a person.