1. Operator and scope
CXRove is a service operated by Cyber Infrastructure LLC, a Delaware limited liability company, from the address shown on this page. In these Terms, CXRove, we, us, and our refer to Cyber Infrastructure LLC.
These Terms govern an organization's use of CXRove services, APIs, documentation, support, and related paid features unless an executed order or negotiated agreement says otherwise.
3. Service, orders, and changes
Service scope, capacity, enabled destinations, features, and support are defined by an accepted order and the capabilities available in the customer's service environment.
CXRove may improve or change the service. A roadmap item, evaluation page, planned integration, or disabled public action is not a customer commitment. An applicable order controls a specific paid commitment.
4. Paid-in-advance credits, usage, and overage
CXRove has no trial. The commercial model uses paid-in-advance CXRove credits for understandable usage units. Overage may be available only when the customer enables it and the applicable spend, route, risk, and pricing controls authorize it.
Credits are service-use units, not money, deposits, stored value, or vendor tokens. The applicable order states credit allocation, expiry, cancellation, transfer, and refund treatment without reducing rights that applicable law requires.
5. Pricing and variable destination costs
Only the authoritative CXRove pricing service may present an approved price, rate, included amount, multiplier, or quote. Marketing copy, examples, and vendor price pages are not quote authority.
Telephony routes, destinations, number types, AI engines, recording, transcription, storage, retention, tools, payment costs, taxes, foreign exchange, and provider changes may affect rated usage. A stale, missing, unsupported, or unsafe cost input must block or reprice the affected action rather than silently use a generic rate.
6. Billing, Stripe, and taxes
The planned payment path uses Stripe and Stripe Tax. If activated, the checkout would show the amount and any tax calculation available for the transaction before authorization. Stripe is a payment and tax-technology provider, not CXRove's legal or tax adviser.
Customers would pay valid charges and applicable taxes shown on the approved invoice or checkout. CXRove remains responsible for its own tax obligations; customers remain responsible for taxes imposed on their purchases or use where law assigns that responsibility.
7. Customer data and instructions
Customers retain their rights in customer data and instructions. They would grant CXRove the limited rights needed to host, transmit, transform, and otherwise process that data to provide, secure, support, and maintain the authorized service.
Customers must have the rights, notices, consents, permissions, and lawful instructions needed for all contacts, prompts, recordings, transcripts, knowledge, integrations, and other data they submit or direct CXRove to process.
8. Telephony, AI, and vendor dependencies
The planned service depends on carriers, telecommunications networks, AI providers, payment services, storage, email, internet infrastructure, and self-hosted components. Their rules, outages, destination permissions, rate limits, and lawful-use requirements may affect service availability and cost.
A vendor's availability does not make a customer use lawful or create a CXRove partnership, endorsement, service level, or global availability promise. Exact activated providers and processing locations must come from the signed live manifest and subprocessor register.
9. Acceptable use
Customers and users would have to follow the activated Acceptable Use and Global Communications Policy, provider and carrier rules, and applicable law. They may not use CXRove for fraud, deception, harassment, spam, unlawful surveillance, prohibited emergency use, or high-risk automated decisions without the required human and legal controls.
CXRove may investigate suspected misuse and restrict a destination, campaign, feature, account, or data flow when needed to protect people, networks, the service, or legal compliance.
10. Intellectual property and feedback
Cyber Infrastructure LLC and its licensors retain rights in CXRove, its software, documentation, designs, and service technology. No right is granted except the limited, non-exclusive, non-transferable right to use an activated service under the accepted order and these Terms.
Customers retain rights in their content and outputs to the extent provided by law and applicable provider terms. They must review outputs before use. Feedback may be used to improve CXRove without identifying the customer or disclosing confidential information.
11. Confidentiality
Each party would protect the other's non-public business, technical, security, and commercial information using reasonable care and use it only for the relationship. Confidential information would exclude information independently developed, lawfully received without restriction, or made public without breach.
A legally required disclosure would be limited to what is required and, when legally permitted, preceded by notice so the other party can seek protection.
12. Suspension, termination, and data transition
CXRove may suspend affected access for material breach, non-payment, security risk, abusive or unlawful use, provider or destination prohibition, or to prevent harm. Where practical and safe, CXRove would give notice and a chance to cure.
Either party's termination rights, notice, data export window, and deletion process must be finalized in the activated version and applicable order. Termination would not erase accrued payment duties, lawful evidence, or provisions intended to survive.
13. Disclaimers
The proposed service would be provided on an as-is and as-available basis to the extent law permits. AI outputs, generated summaries, classifications, and actions can be incomplete or wrong and require customer testing, configuration, and appropriate human review.
CXRove would not warrant uninterrupted service, error-free output, a specific business result, universal destination coverage, or that a customer's use is lawful in every jurisdiction. Rights that cannot lawfully be disclaimed would remain unaffected.
14. Limitation of liability — counsel decision required
The proposed allocation excludes indirect, incidental, special, punitive, and consequential losses, including lost profits or data, to the extent law permits and subject to exceptions for liabilities that cannot be limited.
Unless an applicable order states a negotiated limitation, these Terms do not create a contractual monetary liability cap. Rights and liabilities that cannot lawfully be excluded or limited remain unaffected.
15. Indemnity — proposed scope
The proposed customer indemnity would cover third-party claims arising from customer data, instructions, campaigns, unlawful communications, infringement caused by customer materials, or use that violates the activated agreement.
These Terms do not create a general indemnity obligation. Any customer-specific indemnity, defense control, settlement right, exclusion, or provider pass-through limitation must be stated in an executed order or negotiated agreement.
16. Disputes and Delaware law
The proposed governing law is Delaware law, without its conflict-of-law rules. Unless a signed order provides another approved process, disputes would be brought in state or federal courts located in Delaware, and each party would consent to those courts.
These Terms do not require arbitration and do not include a class-action or jury-trial waiver. Delaware law and the stated Delaware courts govern unless an executed agreement requires another forum.
17. Notices, changes, and version record
Formal notices would use the account notice channel, the legal contact shown on this page, or an address in the accepted order. Customers would keep their administrator and billing contacts current.
A future effective version must state its effective date, prior version, approver, material change summary, and notice method. A signed current joint manifest must identify the exact version rendered to the customer.
Change record
Published substantive terms covering identity, commercial boundaries, use, risk allocation, and Delaware disputes.
This is the first published version; no prior operative version exists.